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We Ship Worldwide

Minimizing Our Carbon Footprint

We are dedicated to continually improving our shipping practices through eco-responsible sustainable packaging. 

We pack every order with personalized care, using exacting criteria in:

  • Materials Selection: To use high-quality, recycled paper and cardboard packaging materials
  • Right-Sizing: To select shipping boxes that are not larger than needed
  • Preventing Damage: To make sure your order arrives intact

Shipping Methods

We ship every day, except on weekends and Japanese national holidays. The time it takes us to process and ship your order is displayed on each product page under "Availability."

Before you place your order, we display the shipping methods which are available for your country so you can review and select the way which best suits your needs.

SHIPPING METHODS

  Express Air (EMS) 

 
  • Transit: 3-7 days based on destination*
  • Tracking: Yes
  • Insured: Yes 

  Registered Air 

 
  • Transit: 1-4 weeks based on destination*   
  • Tracking: Yes
  • Insured: Yes

  Standard Air 

 
  • Transit: 1-4 weeks based on destination*
  • Tracking: No
  • Insured: No

* Transit times are estimated averages. We cannot guarantee specific delivery dates or delivery at a particular time of day.

* Shipping method availability varies by country. Click here for details by country. 

  • Delivery Address: One address per order, please.
  • Shipment Confirmation: We will send you a shipping confirmation email once we ship your order.
  • Express Air and Registered Air shipments are trackable. Your shipment confirmation email includes the tracking number.
  • Standard Air shipments are not trackable. Though very reliable, we cannot be responsible if the parcel is lost during shipment.

We reserve the right to upgrade the shipping method at no additional cost if we deem it necessary to fulfill your order more efficiently and expeditiously.

Shipping Charges

International shipping charges are for the combined value of the items you order (table below). Domestic shipping in Japan is $10 flat.

Products
in Cart

Standard
Air

Registered
Air

Express
Air

Up to $50 $9 $12 $25
50 - 100 12 15 27
100 - 150 16 18 29
150 - 200 20 22 32
200 - 250 24 26 35
250 - 300 27 29 38
300 - 350 31 33 40
350 - 400 - 37 42
Over 400 - 41 46

 

  • All our prices and your payment to us are in US dollars. For information purposes, we display our prices in various currencies based on current exchange rates.

Taxes and Duties

We do not charge you for any taxes, duties, VAT, brokerage, or customs fees, but your country may. We do not have customs information for other countries. You are responsible for any such charges that may apply and for assuring that your order can be lawfully imported into your country.

Returns

In the unlikely event that your purchase is not as described (you received an incorrect or defective item, etc.) you may return it within 30 days from the date of shipment for a refund.

If you need to return an item, please pack it securely in the original product packaging. Before sending your return shipment, please remove all extra labels from the outside of the package. We recommend that you ship your return package via insured post. Please retain receipts and tracking information for your records.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, typically you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We regret that shipping charges are not refundable. WAWAZA Gift Certificates cannot be returned or exchanged.


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