Privacy Policy

At WAWAZA, your privacy and trust are of utmost importance to us. We are committed to protecting the confidentiality, security, and responsible use of your personal information. This policy explains how we collect, use, and safeguard your information. By using our website or services, you agree to the terms outlined here.

Information We Collect

We may collect the following types of information when you interact with our website or services:

  • Your name, billing/shipping address, email, phone number, and other details needed to process orders or inquiries.
  • If you ask us to send your order to a different recipient, we collect the recipient’s delivery information solely to complete that transaction.
  • Automatically collected data such as browser type, device information, IP address, and operating system, used to improve site performance and user experience.
  • If you join our affiliate program, additional information may be collected and processed via our affiliate platform. Please see our Affiliate Privacy Policy for details.

We do not collect sensitive personal information such as government-issued IDs, gender, or financial account numbers. Payment data is securely processed by trusted third-party providers and never stored on our servers.

How We Use Your Information

  • Fulfill your orders and deliver requested services
  • Communicate with you regarding orders or inquiries
  • Improve our website’s content, layout, and performance
  • Prevent fraud or abuse of our services
  • Comply with legal and tax obligations

We do not sell, rent, or share your personal data with third parties for advertising or promotional purposes. We do not use your email address or mobile number for marketing unless you have opted in.

Mobile information will never be shared with third parties or affiliates for marketing/promotional purposes. All categories exclude text messaging opt-in data and consent; this information will not be shared with any third parties.

Use of Trusted Service Providers

We may work with reputable third-party service providers (e.g., payment processors, shipping carriers, IT providers). These providers are contractually obligated to keep your information confidential and may only use it to perform specific functions on our behalf.

Legal Basis & Compliance

We process your personal data in compliance with applicable privacy laws, including:

  • EU General Data Protection Regulation (GDPR)
  • UK GDPR
  • Japan’s Act on the Protection of Personal Information (APPI)
  • California Consumer Privacy Act (CCPA/CPRA)

Our legal bases for processing include performance of a contract (e.g., fulfilling your order), compliance with legal obligations, and our legitimate interest in operating and improving our services.

Cross-Border Data Transfers

Your information may be stored and processed in Japan and other countries where we or our service providers operate. By using our services, you acknowledge that your data may be transferred internationally, subject to appropriate safeguards.

Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session on our website
  • Improve performance and navigation
  • Track affiliate referrals when applicable

You can manage or disable cookies in your browser settings.

Data Security

We employ physical, electronic, and administrative safeguards to protect your data, including:

  • SSL (Secure Socket Layer) encryption
  • Server firewall protection and regular security scans
  • Access restricted to authorized personnel only

Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with applicable laws and regulations
  • Resolve disputes or enforce agreements

For example, transaction and accounting records may be retained for up to 7 years to meet tax and legal requirements.

Minors’ Privacy

Our website and services are intended for adult users. We do not knowingly collect or store information from anyone under the age of 18. If we learn that we have received personal data from a minor, we will promptly delete it.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, review, or correct your personal information
  • Request deletion of your data (subject to legal retention requirements)
  • Restrict or object to processing in certain circumstances
  • Request portability of your data (where applicable)
  • Lodge a complaint with your local data protection authority

To exercise these rights, please contact us (see below).

Policy Updates

We may occasionally update this policy to reflect new legal requirements or improvements in our practices. The most current version will always be available on our website. Significant changes will be communicated through our website or email.

Contact Us

If you have any questions, concerns, or requests related to this privacy policy or the handling of your personal information, please contact us.

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