We ship Monday through Friday, excluding our shipping holidays. Orders are typically processed within 1–2 business days (see “Availability” on each product page).
Shipping Methods
International orders may be subject to customs duties or import fees depending on the destination country. Please see the section below for more information.
FedEx International Priority
Used for: United States
- ❀ Typically delivered in 3–5 business days
- ❀ Delivers to physical addresses (No P.O. Boxes, please)
- ❀ Signature may be required for higher-value orders
- ❀ Insured against loss
International Standard Air
Used for: Most international destinations outside the U.S.
- ❀ Typically delivered in 2–4 weeks
- ❀ Signature may be required for higher-value orders
- ❀ Insured against loss
Yu-Pack Parcel Service
Used for: Addresses within Japan
- ❀ Delivery in 1–2 days (3 days for Hokkaido and Okinawa)
- ❀ Delivered to your hotel, mailbox, or residence
- ❀ Insured against loss
Express Mail Service (EMS)
Used for: Optional expedited service (where available)
- ❀ Typically delivered in 6–10 business days
- ❀ Signature required upon delivery
- ❀ Insured against loss
Shipping cost overview
Simply add products to your cart to view available shipping options and costs.
✈️ Visiting Japan?
We can deliver your order to the address where you will be staying during your visit.
If you are staying at a hotel, please enter the hotel’s address in the Shipping Address field at checkout, and include your check-in and check-out dates in the Order Comments box. We will contact the hotel staff in advance and coordinate delivery.
Customs & Duties
International shipping charges do not include customs duties, import taxes, or related fees that may be required by the destination country. When applicable, these charges are set by local authorities and are the responsibility of the recipient. Carriers may collect them at delivery or bill them separately after delivery.
Returns & Refunds
If you receive an incorrect or defective item, please contact us within 30 days of shipment so we can assist you with the return.
Returned items must be in their original packaging. Please remove any extra labels from the outside of the package. We recommend using an insured shipping service for the return.
Refunds are typically processed within 4 weeks after we receive the returned item. Shipping charges are not refundable. WAWAZA Gift Certificates cannot be returned or exchanged.
Tracking Your Shipment
Once we ship your order, we will send you a shipping confirmation email with tracking details. You can also use our tracking page anytime:
For additional help, see our step-by-step tracking guide.
Reducing Our Environmental Impact
We strive to reduce our waste and environmental impact through careful packaging and shipping practices.
We pack each order with care to balance packaging efficiency and waste reduction while ensuring adequate protection and safe delivery.
- Recycled materials: We use recycled paper and cardboard where practical.
- Right-sized packaging: We select boxes to minimize excess space and reduce unnecessary filler.
- Minimal plastic use: We avoid plastic packing materials wherever practical.
- Damage prevention: We pack carefully to reduce breakage and avoid the environmental cost of reshipments.
Our goal is to ensure your order arrives safely while minimizing waste and excess materials.
