Enter your tracking number, and track your order.
Among the frequently asked questions we get are:
- Where is my package?
- Why hasn't my tracking page updated for a while?
- What does "Dispatch from outward office of exchange" mean?
- Where can I find my tracking number?
Your tracking number is in your shipment confirmation email (Example: RX123456789JP). You can also find it in your account page (if you created an account before checkout.)
Below are explanations for tracking terms so you can understand your report better and put your worries at ease.
Typical Tracking Entries
We deliver your package to Japan Post. The entry shows the location, date, and time.
② Arrival at outward office of exchange
Your package has arrived at the port of departure from Japan. Typical ports are Osaka, Fukuoka, Kawasaki-Higashi, and Tokyo.
③ Dispatch from outward office of exchange
Your package has left Japan and is currently on its way to your country. This step typically takes the most time (and generates most inquiries.)
After this point, it is quite normal that the tracking does not update for a while.
The next tracking update (④ below) will be by your country's postal service, typically in
- a few days (for Express Air), or
- 1-2 weeks (for Registered and Standard Air), or
- 1-2 months (for International Parcel Mail)
Please wait for your package to arrive in your country, at which time the tracking will be updated automatically.
④ Arrival at inward office of exchange
Your package has arrived in your country's customs inspection. From this point on, your country's postal service is directly tracking your package (with the same tracking number). Here are a few useful sites:
United States: USPS Tracking
United Kingdom: Parcelforce Tracking
Australia: Australia Post Tracking
Canada: Canada Post Tracking
Singapore: SingPost Tracking
Italy: Pasteitaliane Tracking
⑤ Departure from inward office of exchange
Your package is on its way to the post office nearest you. If you have missed the delivery in ⑥ below, this is where you can pick it up.
⑥ Final delivery
Your package has arrived!
Actual Tracking Examples of Various Shipping Methods
Japan Post and your country's postal service use the same number to track your package and communicate the tracking information.
Your tracking report comes in two sections:
- Reported by Japan Post
- Reported by your country's postal service.
Below is an actual tracking report from an Express Air shipment.
Below is an actual tracking report from a Registered Air shipment.
Below is an actual tracking report from an economical International Parcel Mail shipment.