We ship Monday through Friday, excluding our shipping holidays. Orders are typically processed within 1–2 business days (see “Availability” on each product page).
Free Worldwide Shipping
Free shipping on retail orders over US$150 (or local equivalent).
Shipping Methods
FedEx International Priority
Used for: United States
- ❀ Typically delivered in 3–5 business days
- ❀ Delivers to physical addresses (No P.O. Boxes, please)
- ❀ Signature may be required for higher-value orders
- ❀ Insured against loss
International Standard Air
Used for: Most international destinations outside the U.S.
- ❀ Typically delivered in 2–4 weeks
- ❀ Signature may be required for higher-value orders
- ❀ Insured against loss
Yu-Pack Parcel Service
Used for: Addresses within Japan
- ❀ Delivery in 1–2 days (3 days for Hokkaido and Okinawa)
- ❀ Delivered to your hotel, mailbox, or residence
- ❀ Insured against loss
Express Mail Service (EMS)
Used for: Optional expedited service (where available)
- ❀ Typically delivered in 6–10 business days
- ❀ Signature required upon delivery
- ❀ Insured against loss
Shipping cost overview
Simply add products to your cart to view available shipping options and costs.
✈️ Visiting Japan?
We can deliver your order to the address where you will be staying during your visit.
If you are staying at a hotel, please enter the hotel’s address in the Shipping Address field at checkout, and include your check-in and check-out dates in the Order Comments box. We will contact the hotel staff in advance and coordinate delivery.
Tracking Your Shipment
Once we ship your order, we will send you a shipping confirmation email with tracking details. You can also use our tracking page anytime:
For additional help, see our step-by-step tracking guide.
Customs Duties & Import Fees
Shipping charges do not include customs duties, taxes, or related fees. These fees are not determined or collected by WAWAZA.
- If charged, fees are determined by your country and are the responsibility of the recipient.
- Carriers such as FedEx may pay duties or taxes on your behalf and bill you later. A handling or disbursement fee may also apply.
- If you have questions about potential duties or taxes, please contact your country’s customs office.
Returns
If you receive an incorrect or defective item, please contact us within 30 days of shipment so we can assist you.
- Items must be returned in their original packaging.
- Please remove any extra labels from the outside of the package.
- We recommend returning the package using an insured shipping service.
Refunds
Refunds are typically processed within four weeks of receiving your return. Shipping charges are not refundable. WAWAZA Gift Certificates cannot be returned or exchanged.
Minimizing Our Carbon Footprint
We are committed to reducing environmental impact through thoughtful packaging and shipping practices.
Each order is packed with care to balance protection, efficiency, and sustainability.
- Recycled materials: We use high-quality recycled paper and cardboard whenever possible.
- Right-sized packaging: Boxes are selected to minimize excess space and reduce unnecessary filler.
- Minimal plastic use: We avoid plastic packing materials wherever practical.
- Damage prevention: Careful packing reduces breakage and avoids the environmental cost of reshipments.
Our goal is to ensure your order arrives safely while minimizing waste and excess materials.