We ship Monday through Friday, excluding our shipping holidays. Orders are typically processed within 1–2 business days (see “Availability” on each product page).
Shipping Methods
International orders may be subject to customs duties or import fees depending on the destination country. Please see the section below for more information.
FedEx International Priority
Used for: United States
- ❀ Typically delivered in 3–5 business days
- ❀ Delivers to physical addresses (No P.O. Boxes, please)
- ❀ Signature may be required for higher-value orders
- ❀ Insured against loss
International Standard Air
Used for: Most international destinations outside the U.S.
- ❀ Typically delivered in 2–4 weeks
- ❀ Signature may be required for higher-value orders
- ❀ Insured against loss
Yu-Pack Parcel Service
Used for: Addresses within Japan
- ❀ Delivery in 1–2 days (3 days for Hokkaido and Okinawa)
- ❀ Delivered to your hotel, mailbox, or residence
- ❀ Insured against loss
Express Mail Service (EMS)
Used for: Optional expedited service (where available)
- ❀ Typically delivered in 6–10 business days
- ❀ Signature required upon delivery
- ❀ Insured against loss
Want to know the shipping cost?
- Add products to your cart.
- Open the cart and select Add Destination.
- Enter your country and postal code to view shipping options and costs.
You do not need to complete checkout.
✈️ Visiting Japan?
We can deliver your order to the address where you will be staying during your visit.
If you are staying at a hotel:
- Enter the hotel’s address as the Shipping Address at checkout.
- Add your check-in and check-out dates in the Order Comments box.
We will contact the hotel staff in advance and coordinate delivery.
Customs & Duties
We do not charge import duties, taxes, or related processing fees. These charges, if any, are determined by the destination country’s customs authorities or by the delivery carrier and must be paid by the recipient.
Depending on the destination country, the delivery carrier or local postal service may pay customs charges on your behalf and bill you separately after delivery. They may also add a handling, brokerage, or disbursement fee.
Customs rules, fees, and duty rates vary by country and may change over time, so we cannot estimate what may apply to your order. For more information, please contact your country’s customs office before ordering.
Returns & Refunds
If you receive an incorrect or defective item, please contact us within 30 days of shipment so we can assist you with the return.
Returned items must be in their original packaging. Please remove any extra labels from the outside of the package. We recommend using an insured shipping service for the return.
Refunds are typically processed within 4 weeks after we receive the returned item. Shipping charges are not refundable. WAWAZA Gift Certificates cannot be returned or exchanged.
Tracking Your Shipment
Once we ship your order, we will send you a shipping confirmation email with tracking details. You can also use our tracking page anytime:
For additional help, see our step-by-step tracking guide.
Reducing Our Environmental Impact
We strive to reduce our waste and environmental impact through careful packaging and shipping practices.
We pack each order with care to balance packaging efficiency and waste reduction while ensuring adequate protection and safe delivery.
- Recycled materials: We use recycled paper and cardboard where practical.
- Right-sized packaging: We select boxes to minimize excess space and reduce unnecessary filler.
- Minimal plastic use: We avoid plastic packing materials wherever practical.
- Damage prevention: We pack carefully to reduce breakage and avoid the environmental cost of reshipments.
Our goal is to ensure your order arrives safely while minimizing waste and excess materials.
