At WAWAZA, your privacy and trust are of utmost importance to us. We are committed to protecting the confidentiality, security, and responsible use of your personal information. This policy explains how we collect, use, and safeguard your information. By using our website or services, you agree to the terms outlined here.
Information We Collect
We collect the following types of information:
- Personal Information: When you place an order, create an account, or contact us, you may provide your name, billing/shipping address, email, phone number, and other details needed to fulfill your request.
- Gift Recipients: If you send a gift, we may collect the recipient’s delivery information solely to complete that transaction.
- Technical Data: We automatically collect anonymized data such as browser type, device information, IP address, and operating system to help us improve site performance and user experience.
- Affiliate Interactions: If you join our affiliate program, additional information may be collected via our affiliate platform (see below).
We do not collect sensitive personal information such as government-issued IDs, gender, or financial account numbers. Payment data is securely processed by trusted third-party providers and never stored on our servers.
How We Use Your Information
- Fulfill your orders and deliver requested services
- Communicate with you regarding your orders or inquiries
- Improve our website’s content, layout, and performance
- Prevent fraud or abuse of our services
We do not sell, rent, or share your personal data with any third parties for advertising or promotional purposes. We do not use your email address or mobile number for marketing unless you have opted in.
Mobile information will never be shared with third parties or affiliates for marketing/promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Use of Trusted Service Providers
We may use reputable third-party services to help operate our website and fulfill orders (e.g., payment processors, shipping carriers). These providers are contractually obligated to keep your information confidential and may only use it to perform specific functions on our behalf.
Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session on our website
- Improve performance and navigation
- Track affiliate referrals when applicable
You can manage cookie preferences in your browser settings.
Data Security
We take data security seriously. We employ physical, electronic, and administrative safeguards to protect your information, including:
- SSL (Secure Socket Layer) encryption
- Server firewall protection and regular security scans
- Access controls for authorized personnel only
Data Retention
We retain your personal data only as long as necessary to:
- Fulfill the purpose for which it was collected
- Comply with applicable laws
- Resolve disputes or enforce agreements
Minors’ Privacy
We do not knowingly collect or store information from anyone under the age of 18. Our website is intended for adult users. If we learn that we have received data from a minor, we will promptly delete it.
Your Rights and Choices
You may contact us at any time to:
- Review or correct your personal information
- Request deletion of your data (subject to legal retention requirements)
- Ask questions or express concerns about how we handle your data
Policy Updates
We may occasionally update this policy to reflect new legal requirements or improvements in our practices. The most current version will always be available on our website. We encourage you to review it periodically.
Contact Us
If you have any questions, concerns, or requests related to this privacy policy or handling your personal information, please do not hesitate to contact us. We are dedicated to addressing any issues and providing the necessary assistance.