We ship every day, except on weekends and our shipping holidays. The time it takes us to process and ship your order is typically 1-2 business days, also displayed on each product page under "Availability."
Before you place your order, we display the shipping methods which are available for your country so you can review and select the method which best suits your needs.
Shipping Methods
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Express Mail Service (EMS) |
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• 6-14 days typical. Varies based on destination country. |
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Standard Air |
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• 2-4 weeks typical. Varies based on destination country. |
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Yu-Pack (within Japan only) |
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• 1-2 days (3 days for Hokkaido and Okinawa) ✈️ Visiting Japan?We can deliver your order to your hotel during your stay. Please enter your hotel’s address in the Shipping Address field at checkout, and include your check-in date in the Order Comments section. We will contact the hotel staff in advance to coordinate delivery, if needed. |
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You may specify a shipping address other than your billing address. We can ship to one shipping address per order. If you'd like to ship to multiple addresses, please place a separate order for each unique address.
Tracking Your Shipment
Once we ship your order, we will send you a shipping confirmation email letting you know that your order is on its way. For your information, we also provide a page with step-by-step explanations to help you understand the tracking terms.
Online Tracking Information Availability By Country
Australia and Canada
- Express Air Service (EMS): Detailed tracking displayed on the Tracking Page throughout the entire delivery process.
- Standard Air: Tracking is displayed until the package departs Japan. After that, updates are not shown automatically but are available upon request. If your package is delayed, we can obtain a detailed status directly from Japan Post.
USA, EU, and Most Other Countries
- Standard Air and Express Air Service (EMS): Detailed tracking displayed on the Tracking Page throughout the entire delivery process.
Shipping Charges
International shipping charges are based on the shipping method you choose and the combined value of your purchase. Shipping options and charges are displayed in your shopping cart and checkout page. Domestic shipments (address in Japan) are $10 for any size order.
Taxes and Duties
We do not charge you for any taxes, duties, VAT, brokerage, or customs fees. However, your country may impose such charges. We do not have customs information for other countries, and it is your responsibility to ensure that your order can be lawfully imported into your country and to pay for any applicable charges.
Order Changes and Cancellations
We understand that sometimes you may need to change or cancel your order. We accommodate changes to orders that have not yet been shipped, including changes to the product, quantity, or shipping address. Send us a message as soon as possible. Once an order has been shipped, we cannot make changes or accept cancellations.
Returns
In the unlikely event that your purchase is not as described (you received an incorrect or defective item, etc.) you may return it within 30 days from the date of shipment for a refund. If you need to return an item
- Please pack it securely in the original product packaging.
- Please remove all extra labels from the outside of the package.
- Please ship your return package via insured post.
Refunds
Expect to receive your refund within four weeks of giving your package to the return shipper. Typically, refunds are processed more quickly. Shipping charges are not refundable. WAWAZA Gift Certificates cannot be returned or exchanged.
Minimizing Our Carbon Footprint
Embracing a greener future, we at WAWAZA, in partnership with our eco-conscious suppliers and inspired by the voices of our valued customers, are committed to quality in our shipping practice.
Our journey towards sustainable packaging is not just a policy but a heartful promise to our planet.
Each order is a testament to our dedication, packed with precision and care, reflecting our core values:
Materials Selection
Beyond just using, we celebrate high-quality, recycled paper and cardboard, turning waste into wonder and ensuring your package is sturdy and kind to the earth.
Right-Sizing
Mindfully choosing the perfect-sized box for each order, we avoid excess and waste, ensuring efficiency in every package sent your way.
Preventing Damage
With meticulous packing, we ensure that every item arrives in pristine condition, just as it left our hands – perfect and intact.