Shipping & Returns

Shipping

We ship every day, except on weekends and Japanese national holidays. The time it takes us to process and ship your order is displayed on each product page under "Availability."

Before you place your order, we display the shipping methods which are available for your country so you can review and select the method which best suits your needs.

Shipping Methods

Express Air ems-logo.jpg

  • Transit: 3-7 days typical based on destination*
  • Tracking: Yes
  • Insured: Yes

Registered Air jp-post-epacket.jpg

  • Transit: 1-4 weeks typical based on destination*
  • Tracking: Yes
  • Insured: Yes

Standard Air par-avion-logo.jpg

  • Transit: 2-4 weeks typical based on destination*
  • Tracking: No
  • Insured: No

YU-Pack (Shipments in Japan)

  • Transit: 2 days (3 days for Hokkaido and Okinawa)
  • Tracking: Yes
  • Insured: Yes

* Transit times are estimated averages based on destination. Click here for details by country. 

  • Delivery Address - Entire order will be delivered to a single address.
  • Shipment Confirmations - We will send you a shipping confirmation email once we ship your order.
  • Express & Registered Air shipments are trackable - Your shipment confirmation email includes the tracking number.
  • Standard Air shipments are not trackable - Though very reliable, we are not responsible if the parcel is lost in transit.

We will upgrade the shipping method at no additional cost if we deem it necessary to fulfill your order more efficiently and expeditiously.

Shipping Charges

  • Shipping charge for addresses in Japan is $10 (any size order.)
  • International shipping charges are based on the combined value of the products you purchase:
 Products in Cart 
(in US Dollars)
 Standard Air   Registered Air   Express Air 
Up to $50 $9 $12 $25
50 - 100 12 15 27
100 - 150 16 18 29
150 - 200 20 22 32
200 - 250 24 26 35
250 - 300 27 29 38
300 - 350 31 33 40
350 - 400 - 37 42
Over 400 - 41 46

Taxes and Duties

We do not charge you for any taxes, duties, VAT, brokerage, or customs fees, but your country may. We do not have customs information for other countries. You are responsible for any such charges that may apply, and for assuring your order can be lawfully imported into your country.

Returns

In the unlikely event that your purchase is not as described (you received an incorrect or defective item, etc.) you may return it within 30 days from the date of shipment for a refund. If you need to return an item

  • Please pack it securely in the original product packaging.
  • Please remove all extra labels from the outside of the package.
  • Please ship your return package via insured post.

Refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, typically, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We regret that shipping charges are not refundable. WAWAZA Gift Certificates cannot be returned or exchanged.