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Sometimes we all need a little more information.


Chance are the information you are looking for is in one of the pages linked below.

We have also listed replies to some frequently asked questions.

Quick Links to Useful Pages


Shipping

Returns

Delivery Days Guide

Contact Us

About Us

Terms of Use

Privacy Policy

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Frequently Asked Questions


How do I place an order?

Directly on our website. If you have limited Internet access (such as when you travel) you can also place your order by sending us an email.

What is your return policy?

45 days from date of shipment.

How do I know my order has been placed?

We send you a confirmation email immediately after you place your order.

Do I need to register to shop?

No. You can shop as a guest. Registering will allow you to check out faster and create wish lists.

How quickly will you ship my order?

Within 24 hours for most orders, excluding weekends and holidays.

How do I know you have shipped my order?

We send you a shipment confirmation email.

How can I track my shipment?

Please choose Registered Air or Express Air as the shipping option. Upon shipment we will email you the tracking link.

What payment methods can I use?

  • Credit card
  • Debit card
  • Pre-paid credit card
  • Paypal
  • WAWAZA Gift Certificates

What is your base currency?

Our prices are based on US dollars. For payments made by credit card in other currencies, the conversion is handled by your credit card company at current marke rate. For payments made via Paypal, the actual charge will be in the currency you have selected.

Can I change or cancel my order?

Yes, at any time before we ship. Please send an email to customerservice@wawaza.com.

How much does shipping cost?

Shipping charge is based on your total purchase and the method of shipment you choose. Please refer to the Shipping page for details.

Is it safe to use my credit card?

Absolutely. We use secure servers to encrypt credit card data while you shop. We DO NOT store your credit card number after checkout.

Are your products cruelty-free?

100%. We never test on animals, nor do we pay others to do so on our behalf.



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