Frequently Asked Questions
Directly on our website. If you have limited Internet access (such as when you travel) you can also place your order by sending us an email.
In the unlikely event that your purchase is not as described, you may return it within 30 days from the date of shipment for a refund. Please see Returns for the how-to.
We send you a confirmation email immediately after you place your order.
No. You can shop as a guest. Registering will allow you to check out faster and create wish lists.
Within one day for most orders, excluding weekends and holidays.
We send you a shipment confirmation email.
How can I track my shipment?
Please choose Registered Air or Express Air as the shipping option. Upon shipment, we will email you the tracking link.
- Credit card
- Debit card
- Pre-paid credit card
- WAWAZA Gift Certificates
All prices are based on US dollars. For information purposes, we display equivalent prices in various currencies based on current exchange rates. For payments made in other currencies, the conversion is handled by your financial institution for payment to us in US dollars.
Yes, at any time before we ship. Please send us an email.
Shipping charge is based on your total purchase and the method of shipment you choose. Please see our Shipping page for detail info.
100%. We never test on animals, nor do we pay others to do so on our behalf.