FAQ

Useful Links


Frequently Asked Questions

How do I place an order?

Directly on our website. If you have limited Internet access (such as when you travel) you can also place your order by sending us an email.

How do I know my order has been placed?

We send you a confirmation email immediately after you place your order.

Do I need to create an account to shop?

No. You can shop as a guest. By creating an account will be able to:

  • Check out faster
  • Save multiple shipping addresses
  • Access your order history
  • Track new orders
  • Save items to your Wish List
How quickly will you ship my order?

Typically in 1-2 business days. We ship every day, except on weekends and shipping holidays

How do I know you have shipped my order?

Once we ship your order, we will send you a shipping notification email letting you know that your order is on its way, along with the tracking information.

Where is My Package? How can I track my shipment?

We provide a tracking page with step-by-step explanations to help you track your shipment and put your worries and ease.

What payment methods can I use?
  • Credit card
  • Debit card
  • Pre-paid credit card
  • Paypal
  • WAWAZA Gift Certificates
What is your base currency?

All prices are based on US dollars. For information purposes, we display equivalent prices in various currencies based on current exchange rates. For payments made in other currencies, the conversion is handled by your financial institution for payment to us in US dollars.

Can I change or cancel my order?

Yes, at any time before we ship. Please send us an email. Shipped order cannot be changed or cancelled.

How much does shipping cost?

Shipping charge is based on your total purchase and the method of shipment you choose. Please see our Shipping page for detail info.

What is your return policy?

In the unlikely event that your purchase is not as described, you may return it within 30 days from the date of shipment for a refund. Please see Returns for the how-to.

Are your products cruelty-free?

100%. We never test on animals, nor do we pay others to do so on our behalf.