Frequently Asked Questions
How do I place an order?
Directly on our website. If you have limited Internet access (such as when you travel) you can also place your order by calling or sending us a quick email.
How do I know my order has been placed?
We send you a confirmation email immediately after you place your order.
Do I need to create an account to shop?
No. You can shop as a guest. By creating an account will be able to:
- Check out faster
- Save multiple shipping addresses
- Access your order history
- Track new orders
- Save items to your Wish List
How quickly will you ship my order?
Typically in 1-2 business days. We ship every day, except on weekends and shipping holidays.
How do I know you have shipped my order?
Once we ship your order, we will send you a shipping notification email letting you know that your order is on its way, along with the tracking information.
What payment methods can I use?
- Major credit and debit cards
- WAWAZA Gift Certificates
DO YOU CHARGE TAXES OR IMPORT DUTIES?
We do not charge you for any taxes, duties, VAT, brokerage, or customs fees. However, these charges may be imposed by your country. We do not have customs information for other countries, and it is your responsibility to ensure that your order can be lawfully imported into your country and to pay for any applicable charges. For more details, please visit our Shipping page.
What is your base currency?
All prices are based on US dollars. For information purposes, we display equivalent prices in various currencies based on current exchange rates. For payments made in other currencies, the conversion is handled by your financial institution for payment to us in US dollars.
Can I change or cancel my order?
Yes, at any time before we ship. Please send us an email. Shipped order cannot be changed or cancelled.
What is your return policy?
In the unlikely event that your purchase is not as described, you may return it within 30 days from the date of shipment for a refund. Please see Returns for the how-to.
Are your products cruelty-free?
100%. We never test on animals, nor do we pay others to do so on our behalf.