FAQ

Useful Links


Frequently Asked Questions

How do I place an order?

Directly on our website. If you have limited Internet access (such as when you travel) you can also place your order by sending us an email.

What is your return policy?

In the unlikely event that your purchase is not as described, you may return it within 30 days from the date of shipment for a refund. Please see Returns for the how-to.

How do I know my order has been placed?

We send you a confirmation email immediately after you place your order.

Do I need to register to shop?

No. You can shop as a guest. Registering will allow you to check out faster and create wish lists.

How quickly will you ship my order?

Within one day for most orders, excluding weekends and holidays.

How do I know you have shipped my order?

We send you a shipment confirmation email.

How can I track my shipment?

Please choose Registered Air or Express Air as the shipping option. Upon shipment, we will email you the tracking link.

What payment methods can I use?
  • Credit card
  • Debit card
  • Pre-paid credit card
  • Paypal
  • WAWAZA Gift Certificates
What is your base currency?

All prices are based on US dollars. For information purposes, we display equivalent prices in various currencies based on current exchange rates. For payments made in other currencies, the conversion is handled by your financial institution for payment to us in US dollars.

Can I change or cancel my order?

Yes, at any time before we ship. Please send us an email.

How much does shipping cost?

Shipping charge is based on your total purchase and the method of shipment you choose. Please see our Shipping page for detail info.

Are your products cruelty-free?

100%. We never test on animals, nor do we pay others to do so on our behalf.