Welcome to Our FAQ Page!
We understand that you might have specific questions while exploring our products and services. We’ve compiled a list of common questions and their answers below to assist you. We aim to provide clarity and make your experience as seamless as possible.
If you don’t find the answers you’re looking for, please contact us. Our customer service team is always ready to assist you with your queries or concerns.
1. Ordering Process
Directly on our website. If you have limited Internet access (such as when you travel) you can also place your order by sending us a quick email.
How do I know my order has been placed?
We send you a confirmation email immediately after you place your order.
Do I need to create an account to shop?
No. You can shop as a guest. By creating an account will be able to:
- Check out faster
- Save multiple shipping addresses
- Access your order history
- Track new orders
- Save items to your Wish List
2. Shipping information
Where are the explanations for your shipping policy?
For explanations on shipping methods and charges, please see our Shipping page.
How much does shipping cost?
Shipping charges are based on the shipping method you choose and the combined value of your purchase. To view your shipping options and costs, simply add products to your cart to view the available shipping costs and options before checkout.
How quickly will you ship my order?
Typically in 1-2 business days. We ship every day, except on weekends and shipping holidays.
How do I know you have shipped my order?
Once we ship your order, we will send you a shipping notification email letting you know that your order is on its way, along with the tracking information.
What payment methods can I use?
- Major credit and debit cards
- PayPal
- WAWAZA Gift Certificates
What about taxes and customs fees?
We do not charge you for any taxes, duties, VAT, brokerage, or customs fees. However, these charges may be imposed by your country. We do not have customs information for other countries, and it is your responsibility to ensure that your order can be lawfully imported into your country and to pay for any applicable charges. For more details, please visit our Shipping page.
3. Payment Information
All prices are based on US dollars. For information purposes, we display equivalent prices in various currencies based on current exchange rates. For payments made in other currencies, the conversion is handled by your financial institution for payment to us in US dollars.
Do you store my payment information?
No, we value your privacy and security. We do not store any of your payment information on our servers. All transactions are processed using secure encryption technologies to ensure your payment details remain confidential and secure at all times.
4. Returns and Cancellations
Can I change or cancel my order?
Yes, at any time before we ship. Please send us an email. Shipped order cannot be changed or cancelled.
In the unlikely event that your purchase is not as described, you may return it within 30 days from the date of shipment for a refund. Please see Returns for the how-to.
5. Product Information
Are your products cruelty-free?
100%. We never test on animals, nor do we pay others to do so on our behalf.